Return Policy

You can request a return within 14 days of receiving your order, unless the seller publishes a longer window on the product page. Items must be unused, in their original condition, and in the original packaging.

• Made-to-order, customised, or personalised items.
• Perishable goods, intimate items for hygiene reasons, and digital downloads once delivered.
• Items marked "final sale" on the product page.
• Items returned after the return window has closed or in a condition that prevents resale.

Open the order in your dashboard and choose "Request a return". Describe the issue and add photos where helpful. The seller has 3 business days to respond with a return address or alternative resolution.

If the return is due to a defect, the wrong item, or damage in transit, the seller covers return shipping. For change-of-mind returns the buyer is responsible for return shipping unless the seller says otherwise.

We strongly recommend using a tracked shipping method. We can only confirm receipt once tracking shows delivery to the seller.

Refunds are issued to your original payment method within 5 business days of the seller confirming receipt of the return. Original shipping is refunded only when the return is due to a defect or seller error.

Exchanges are handled as a return followed by a new order so that stock and pricing remain accurate. Contact the seller through messaging if you'd like to coordinate an exchange.

If you and the seller cannot agree on a resolution, escalate the case from the order page within 30 days of delivery. Afrotierre will review the evidence from both parties and decide based on this policy and the listing details.

Need help with a return? Email info@afrotierre.com.