Shipping Policy

Most orders are dispatched within 1–5 business days. The exact handling time for each item is shown on the product page and at checkout. Made-to-order pieces may take longer; the seller will indicate that on the listing.

Sellers choose from a range of tracked carriers depending on destination and item value. Available options and costs are calculated at checkout based on your address.

Delivery estimates are provided by the carrier and depend on the destination, customs clearance, and local conditions. They are estimates only and are not guarantees.

International orders may be subject to customs duties and import taxes collected by the destination country. Where possible we collect these at checkout; otherwise the buyer is responsible for paying them on delivery.

Once your order ships you'll receive an email with tracking details. You can also track every order from your dashboard.

If your parcel is more than 10 business days past its estimated delivery date, contact the seller through messaging. If you can't reach a resolution, open a case from the order page and we'll help mediate.

If your parcel arrives damaged, take photos before unpacking further and contact the seller within 48 hours of delivery so we can arrange a replacement or refund.

Questions about a shipment? Email info@afrotierre.com.